Refund policy

Returns & Refunds Policy

We hope you love your Rhuki Apparel purchase. If something isn't quite right, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, your item must be unworn, unused and in its original condition, with all original tags attached and original packaging included. Proof of purchase will also be required.

To request a return, please contact us at enquiries@shoplikearhuki.com within 14 days of receiving your order.

Please do not send an item back before contacting us. Once your return has been accepted, we will provide instructions on how and where to return your parcel.

Return Shipping Costs

For change-of-mind, sizing or preference returns, customers are responsible for the cost of returning the item to Rhuki Apparel. Rhuki Apparel does not provide free returns or exchanges.

Original delivery charges are non-refundable, except where otherwise required by applicable law.

If an item is defective, damaged on arrival, or you have received an incorrect item, please contact us before returning it. Where a return is accepted on this basis, Rhuki Apparel will arrange or cover the applicable return delivery cost.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at enquiries@shoplikearhuki.com with your order details and photographs where applicable.

We will assess the issue and arrange an appropriate resolution in accordance with applicable consumer law.

Exchanges

If you would like to exchange an item for a different size or another item, please contact us at enquiries@shoplikearhuki.com.

Exchanges are subject to stock availability.

For size, preference or other non-defective exchanges, the customer is responsible for the cost of returning the original item as well as the delivery cost of the replacement item.

If your requested replacement is unavailable, we will advise you of the available return or refund options.

Sale Items and Gift Cards

Unless otherwise required by applicable consumer law, sale items are not eligible for change-of-mind returns or exchanges.

Gift cards are non-refundable, except where otherwise required by law.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or card provider to process and reflect the refund.

Return shipping costs and original delivery charges for change-of-mind, sizing or preference returns are not refundable.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law.

Questions

For any questions regarding returns, exchanges or refunds, please contact us at enquiries@shoplikearhuki.com.